Q: Can I install Polycom PVX or another video conferencing application on my computer along with Polycom CMA Desktop?
A: You can install another video conferencing application on a computer where Polycom CMA Desktop is installed. Running Polycom CMA Desktop at the same time as other video conferencing applications are running is not supported.
Q: Can I call or chat with more than one person?
A: You can participate in one call at a time. This can be a call with one other person or a multipoint call that is hosted by a bridge or by a video conferencing system that has bridge capabilities. The number of participants in these calls is limited only by the capacity of the bridge or the host system. You can, however, participate in many chat sessions at one time.
Q: Can I chat with someone using another chat service?
A: Yes, you can exchange instant messages with Exodus users.
Q: Can I run multiple chat applications on my computer?
A: Yes, you can run Polycom CMA Desktop while you are running other chat applications on your computer.
Q: How can I improve the sound quality?
A: To make sure you hear the best audio, try the following:
Q: Why don't I see my video preview?
A: Make sure that your camera is securely connected.
Q: Why does it take so long to display video after the call starts?
A: Network problems can slow down the call connection. You may want to try the call again later.
Q: Why does my local video look grainy?
A: To make sure you send the best quality video, try the following:
Q: Why doesn't the online help display correctly?
A: Make sure that your computer's web browser is configured to allow active content. Refer to your browser's documentation for information on how to adjust this setting: