Searching for an Entry

You can quickly find an entry in your Contacts list, the Directory, or your Recent Calls, even when these lists contain many names. Once you find the entry you want, simply click to place a call or chat.

Each person listed in the Directory can be registered with a Polycom CMA Desktop account and one or more video conferencing systems. When you place a call from the Directory, you are prompted to choose which system to call. When you invite a person to your Contacts list and they accept, you see separate entries in your Contacts list for each of the person's systems.

To search for a name in your Contacts or Recent Calls lists:

  1. Type the calling information in the field at the bottom of the main window. As you type, the system finds matching entries from your Contacts list, your recent calls, and the Directory. If the system finds the name you want, you can click to select it.
  2. Click to start the call.

To search for a name in the Directory:

  1. Click and start typing the name you want to find.
  2. If your system is configured for automatic searching, the system shows you all entries that contain the characters you enter as you type. If your system is configured for manual searching, click the search button to start the search.

    For example, if you type and, your search may find entries such as Andrew Jones, Christine Anderson, or Andover Conference Room.

    Tip: For faster searches in large Directories, click and choose the Group that contains the person you're looking for, if you know it.

  3. From the list of names the system finds, click a name.
  4. Do one of the following: