Using Chat

You can chat with anyone on your Contacts list who displays . You can also chat with multiple people at the same time. Each conversation takes place in a separate chat window.

Polycom CMA Desktop lets you easily use both chat and video with the same Contact. While you are in a video call, you can open a chat window and exchange messages with the other participant. You may want to do this if you are troubleshooting an audio problem, for example. You can open or close the chat window at any time without affecting the video call. You can also add video while you are chatting.

Names of the Contacts you're chatting with or calling appear in bold in your Contacts list. You can quickly bring the appropriate window to the front by clicking the name.

To send a message:

  1. Click  next to the name of the person you want to chat with.
  2. In the chat window, type your message, and then click Send.

Tip: You can customize how the Enter key works. To send a message when you press Enter, right-click anywhere in the text area and make sure Enter Key Sends Message is enabled. If you want to start a new line when you press Enter, clear this field.

To open the chat window during a call:

To close the chat window:

To open or close the chat window during a video call:

  1. If you're viewing full-screen video, click on the toolbar to reduce the window size.
  2. Then, do one of the following: