Troubleshooting Alert Messages

Polycom CMA Desktop displays status messages in the bottom right corner of the window. To get more information about solving problems, click .

Alert Message

Corrective Action

Network connection is unavailable.

Ensure that your network cable is securely connected to your system.

Ensure that your network adapter is installed and configured correctly.

Unable to connect to server.

Ensure that the Polycom CMA Desktop system server address is entered correctly. To do this, click and then choose Preferences > Sign In.

If you continue to see this message, contact your Polycom CMA Desktop administrator.

All Polycom CMA Desktop licenses are in use.

The maximum numbers of users are in calls. Try signing in again later.

If you continue to see this message, contact your Polycom CMA Desktop administrator.

Unable to download configuration settings from server.

If you continue to see this message, contact your Polycom CMA Desktop administrator.

Polycom CMA Desktop is not registered to the media server.

The media service may be unavailable or there may be a problem with the server address or with your account. Polycom CMA Desktop will continue trying to connect in the background.

If you continue to see this message, contact your Polycom CMA Desktop administrator.

Polycom CMA Desktop is not registered to the presence server.

The presence service may be unavailable or there may be a problem with the server address or with your account. Polycom CMA Desktop will continue trying to connect in the background.

If you continue to see this message, contact your Polycom CMA Desktop administrator.

The system CPU speed is not fast enough to support video calls.

Ensure that your processor is at least a Pentium 4 at 1.5 GHz or a Pentium M at 1.2 GHz.

Make sure that the system is running on AC power.

Close other CPU-intensive applications. Polycom CMA Desktop should detect the processor speed change within a few minutes.

The selected camera is not available.

Ensure that your camera is securely connected to your system.

Close other applications that are using the camera, or release the camera from within the other application.

If more than one camera is installed, go to Preferences > Video, and select a different camera.