First Steps with Polycom CMA Desktop
Polycom CMA Desktop is simple and intuitive. To get started, here are some things you can try.
Add people to your Contacts list
- Click
to open the Directory.
- Start typing a name.
- If your system is configured for automatic searching, the system shows you all entries that contain the characters you enter as you type. If your system is configured for manual searching, click the search button to start the search.
- From the list of names the system finds, click the name of the person you want to add.
- Click Add to Contacts.
- Polycom CMA Desktop sends an invitation to be on your Contacts list to the person you select, and the name on your Contacts list is identified with
.
Tip: The Directory includes current Polycom CMA Desktop users whom you can call, as well as people whose accounts are not yet active. A Polycom CMA Desktop account is activated when the person signs in for the first time. If you want to call an unavailable person, tell him or her to activate the account by signing in. You can then locate the user in the Directory and place a call.
About the icons
- When the person accepts your invitation, the icons on the Contacts list change to
to show availability for video calls and to
to show availability for chatting.
- If the person’s system does not support video calls, the icons change to
to show unavailability for video calls and either
to show availability for chatting or
to show unavailability for chatting.
Call someone
-
Do one of the following:
- Click a name in your Contacts list, your Recent Calls, or the Directory.
- Type a system name or number.
-
Click
to start the call.
Related Topics
Placing a Call
Answering a Call
Seeing Who's Available