Polycom CMA Desktop lets you easily use both chat and calling with the same Contact. While you are in a call, you can open a chat window and chat with the other participant. You may want to do this if you are troubleshooting a problem, for example. You can open or close the chat window at any time without affecting the call. You can also add a call while you are chatting.
To open the chat window during a video call:
To close the chat window:
>> Click the red close button.
Adding a Call to a Chat Session