# Troubleshooting Notifications

Polycom CMA Desktop displays notifications in the bottom right corner of the window. To get more information about solving problems, click .

Message | Corrective Action
No network connection. | Ensure that your network cable is securely connected to your system. Ensure that your network adapter is installed and configured correctly.
Unable to connect to the provisioning server. | Ensure that the provisioning server address is entered correctly. To do this, go to Preferences > Sign In. If you continue to see this message, contact your Polycom CMA Desktop administrator.
Polycom CMA Desktop license not available. | The maximum numbers of users are in use. Try signing in again later. If you continue to see this message, contact your Polycom CMA Desktop administrator.
Unable to download user infomation. | Check the network connection to the LDAP server. If you continue to see this message, contact your Polycom CMA Desktop administrator.
Unable to connect to the media server. | An internal error occurred. Please restart the Polycom CMA Desktop.
Unable to connect to the presence server. | The presence service may be unavailable or there may be a problem with the server address or with your account. Polycom CMA Desktop will continue trying to connect. If you continue to see this message, contact your Polycom CMA Desktop administrator.
Unable to connect to LDAP server. | Check the network connection to the LDAP server. contact your Polycom CMA Desktop administrator.
Unable to register to the gatekeeper. | Check the network connection to the gatekeeper. contact your Polycom CMA Desktop administrator.
Unable to Register SIP Server. | Check the network connection to the SIP server. contact your Polycom CMA Desktop administrator.
Unable to connect to call control. | An internal error occurred. Please restart the Polycom CMA Desktop.
Current user is logged in from another location. | Sign out from another location and sign in again.
The selected camera is not available. | Ensure that your camera is securely connected to your system. Close other applications that are using the camera, or release the camera from within the other application. If more than one camera is installed, go to Preferences > Video, and select a different camera.
You have missed a call from ____. | If your system is configured to show Recent Calls as a group in your Contacts list, you can return the call by double clicking it.

Related Topics

Solving Audio and Video Problems

Saving Logs