Viewing Your Recent Calls

Polycom CMA Desktop gives you several ways to view your recent calls:

About your Recent Calls

 Your Recent Calls list shows you whether you placed or received the call and whether the call connected.

Icon

Description

Dialed_Call.bmp

Outgoing completed call

Received_Call.bmp

Incoming completed call

IncomingCallsMissed.bmp

Incoming missed call

 

To place a call from your Recent Calls list:

  1. From the main window, do one of the following:

    • If your system is configured to include Recent Calls as a Contacts list group, click GroupClosed.bmp to open the Recent Calls group, and select a name.
    • Click in the manual dial box at the bottom of the main window, and start typing.  If the system finds the name you want, you can click to select it.
    • In the manual dial box at the bottom of the main window, click Droparrow.bmp, and select a name.
  2.  Click Active.bmp Call to start the call.

To display your Recent Calls as a group in your Contacts list:

  1. From the main window, click Menu and choose Preferences > General.
  2. Specify whether to show recent calls in the Contacts list.

To view your Call Log: 

>> Click Menu, and choose Call Log.

Log entries appear in the list in the order in which calls were placed to or received from the person or system. To find a recent call in the call log, you can click a column heading to sort or scroll through the names. Calls that connected successfully are marked with , and calls that did not connect are marked with .

To delete entries from your Call Log: 

  1. Click Menu, and choose Call Log.

  2. Select one or more entries to delete.

  3. Right-click the entries and choose Delete Selected Entries.

To view your call history for a Contact: 

>> Right-click a Contact, and choose Show Details. The call history is listed in the order in which you placed calls to or received from this Contact.