Collecting Diagnostic Information

If you need to report a problem, you may be asked to supply information about your system. The Sendlog Utility automatically creates a zipped file containing information about the system and the Polycom CMA Desktop log file. You can choose to save the file or email it directly from the Notification Log utility.

To collect Polycom CMA Desktop Diagnostics:

  1. From the main window, click Menu and choose Preferences > Diagnostics > Notification Log.
  2. Click Collect CMAD Diagnostics.
  3. Specify the information to include in the zipped file, and add a description of the problem.
  4. Do one of the following: