Viewing Your Recent Calls

Polycom CMA Desktop gives you several ways to view your recent calls:

About your Recent Calls

 Your Recent Calls list shows you whether you placed or received the call and whether the call connected.

Icon Description

Dialed_Call_Normal.JPG

Outgoing completed call

Received_Call_Normal.JPG

Incoming completed call

Missed_Call_Normal.JPG

Incoming missed call

 

To place a call from your Recent Calls list:

  1. From the main window, do one of the following:

    • If your system is configured to include Recent Calls as a Contacts list group, click GroupClosed.bmpto open the Recent Calls group, and select a name.
    • Click in the manual dial box at the bottom of the main window and start typing. If the Polycom CMA Desktop finds the name you want, you can click to select it.
    • In the manual dial box at the bottom of the main window, click Droparrow.bmp, then select a name.
    • Right click on one of the Recent Calls items.
  2.  Click Active.bmp Call to start the call.

To display your Recent Calls as a group in your Contacts list:

  1. From the main window, click Menu > Preferences > General.
  2. Specify whether to show recent calls in the Contacts list.

To view your Call Log: 

>> From the main window, click Menu > Call Log.

Log entries appear in the list in the order the calls were placed to or received from the person or system. To find a recent call in the call log, click a column heading to sort or scroll through the names. Calls that connected successfully are marked with and calls that did not connect are marked with .

To delete entries from your Call Log: 

  1. From the main window, click Menu > Call Log.
  2. Select one or more entries to delete.
  3. Right-click the entries and choose Delete Selected Entries.

To view your call history for a Contact: 

>> Right-click a Contact, and choose Show Details. The call history is listed in the order in which you placed calls to or received from this Contact.